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SmartStrand Carpet Cleaning Guide (Don't Buy This Carpet Until You Read This!)

Updated: Oct 11, 2022

SmartStrand Carpet Cleaning Guide (Don't Buy This Carpet Until You Read This!)

SmartStrand carpet is a very popular carpet that is manufactured by Mohawk Flooring. They have specific guidelines in their care and maintenance manual that are important to follow. Make sure to read and follow these guidelines, or any product claim could be denied.

NOTE: As of August 16, 2022, Mohawk has added several new products to the Smartstrand line. Please check with your local Mohawk Flooring Dealer for more information.


SmartStrand Carpet Cleaning Guide (Don't Buy This Carpet Until You Read This!)

Mohawk SmartStrand Carpet is one of the most popular types of carpet being sold. One of the failures of a lot of floor covering stores is not sharing with customers the maintenance requirements, which in many cases, will require a customer to purchase a special type of vacuum when purchasing this type of carpet.

We have a great article in our blog, "Reviews of SmartStrant Carpet, which goes over what SmartStrand Carpet is all about, and the benefits of buying this product for your home.

If you have purchased Mohawk SmartStrand Carpet, or if you are considering making a purchase in the future, read on...

PRICE ALERT: Here are some insane deals on vacuum cleaners: Get Some LOW LOW Prices

"You need to understand the specific cleaning guidelines that are required to maintain your product warranty."

Documentation After You Purchase Your Carpet...

Immediately after you purchase your carpet, you need to gather some important information, and keep it in a safe location:

  1. Keep your original receipt for your carpet

  2. Have your dealer print you a copy of the Mohawk Product Warranty & keep it with your receipt.

  3. You will need to have your carpet professionally cleaned (per your warranty guidelines). We will talk about this in detail a little later on in this article.

In case you ever have issues with your carpet, you will need to have this information with you to file a claim.

Basic Warranty Information

  1. You Need To Know What Your Carpet Warranty Includes. The warranty on your carpet is usually located on the back of the carpet sample. It is your responsibility to make sure it matches the information you are given at the time of purchase. It is always a good idea to take a picture of the back label on your sample, for future reference.

  2. It Is Always Best To Have Your Carpet Installed By A Professional. For your warranty to be valid, your installer needs to follow the guidelines as provided by the Carpet & Rug Institute.

  3. Make Sure You Buy The Right Carpet Pad. The minimum requirement for your Mohawk Warranty to be valid is to use a pad that is at least 3/8" thick, with a density of at least 5lbs.

  4. You Need To Have Your Carpet Cleaned At Least Once Over An 18 Month Period. Most of the flooring stores won't tell you about this. However, it is extremely important, so you can keep your warranty valid. Mohawk is very specific about the type of cleaning. Your professional cleaner must have a Carpet & Rug Institute (CRI) Seal of Approval. If you need to locate a carpet cleaning company in your area, here is a great link to use: Locate A CRI Service Provider. Make sure you keep your cleaning receipts and store them with your original purchase documentation.

You Must Use An Approved Vacuum Cleaner

The Mohawk Warranty is very specific about the type of vacuum cleaner you must use, in order to maintain a valid warranty. Before we get into the approved vacuum cleaners, with soft carpet fiber (like SmartStrand), Mohawk states the following in their warranty:

"When selecting the right vacuum, the adjustable height is the most important feature to consider. This enables the machine to be used on a wide variety of carpet constructions. If your vacuum is set too high above the carpet surface, the vacuum can’t attract the gritty soil below. If the setting is too low, the vacuum’s beater bar or brushes can “fuzz” the carpet’s surface, causing it to look worn and frayed.

Consider Your Soft Carpet Type: High Pile, Wool, Wool-Blend, and Premium Soft Carpet

Use the highest adjustable height setting where appropriate. Avoid vacuums with very concentrated or sealed suction. Your vacuum should glide easily across the carpet making large wheels the best choice.

Thick Loop, Casual Frieze, or Long Pile Carpet: You may need to completely disengage the beater bar and vacuum with suction only.

For all Other Carpet Constructions: Use a vacuum with a rotating brush or beater bar. Change the bags often and check the beater bars for burs and gouges to prevent damage to the surface of the carpet. If you are unsure about the proper height setting, use an inconspicuous place like a closet to test your vacuum. Its beater bar or brush should just lightly touch your carpet surface."

Here Is A List Of The Approved Vacuum Cleaners For Mohawk SmartStrand Carpets:

Soniclean SFC-7000 Soft Carpet Upright Vacuum Buy Now On Amazon

Bissell Big Green Commercial BGU6000 Ultra Soft Carpet Vacuum

Bank Vacuum The Bank Vault with Soft-Clean Power Brush

Bissel Lift-Off Multi Cyclonic Vacuum 89Q9

Bissel PowerGlide 1305

Carpet Pro CPU-2T Buy Now On Amazon

Eureka Airspeed AS2013A, AS2030A, AS1001A

Fuller Brush Heavy Duty Upright FBMM-PW.4

Kirby Sentria

Maytag M500

Maytag M700

Miele S2 Series Compact Canister “Delphi”

Miele S6 Series Deluxe Canister “Topaz”

Miele S7 Series Upright S7210, S7260, S7280, S7580

Miele S8 Series Premium Canister “Kona”, “Uniq”

NACECARE Henry - Soft Clean

Oreck Magnesium LW100 SP

Oreck Magnesium LW1500 RS (Swivel) Buy Now On Amazon

Panasonic MC-UG729

Shark Rotator Lift Away NV650 Buy Now On Amazon

Shark Rotator Lift Away NV651

Zelmer 1500, 2500, 4000, 5000 w/ Soft-Clean

Air-Way CVAC Kit PT 250

Canavac LS central vacuum kit

Cyclo Vac EBK 360

Dirt Devil Edge Powerhead with Soft-Clean Technology Power Brush

Electrolux Serenity Central Vacuum Soft-Clean

HP Products Edge Electric Powerhead

Miele Electro Plus SEB 228

Nilfisk Palace Collection PA10M

The Villa Collection Central Vac Ensemble

Vacuflo Electric Power Brush

Wessel-Werk Soft-Clean EBK 360 Power Brush

Wessel-Werk The Villa Collection with Soft-Clean

Riccar Vibrance Series Bagged

Simplicity Symmetry Series

Lift-Off Multi-Cyclonic Pet Upright Vacuum with HEPA filter and

Turbo Brush for Stairs and Upholstery

Bagless Kenmore (sears brand) Kenmore®/ MD German Made Quick Release Electric

Brush with Telescopic Wand

Eureka AS1051A

Eureka AS2030A AirSpeed One Pet

Hoover UH70120

Hoover UH70205 Windtunnel T Series

Riccar Supralite

Riccar Brilliance

Wessel-Werk Powerhead with Telescopic Wand

Oreck Magnesium

Oreck Magnesium RS

Oreck Quest Pro